Map broken processes, redesign workflows, and write SOPs that people actually follow.
Mapping a Broken Process Before You Fix It
Map the current process step-by-step to find exactly where it breaks down before redesigning it.
Redesigning a Workflow to Remove Bottlenecks
Redesign a workflow specifically around the identified bottleneck, not the whole process from scratch.
Writing an SOP People Actually Follow
Write an SOP with numbered steps and explicit decision points, not a wall of prose.
Operations & Process Design Fundamentals QuizQuiz
A quick check covering process mapping, redesign, and SOPs.
